Helpdesk Representative for Benelux – Based in their office in Netherlands Belgium, or France (Limonest)

We are looking for a Helpdesk Representative that gives support to our internal and external customers while upholding Laerdal Values at all times. You will be joining a diverse and international team driven by Helping save Lives.

What you will do

As a Helpdesk Representative, you will:

 Reply to customer phone calls and emails

 Solving customer inquiries about product related issues

 Scheduling of field services (both technical and educational)

 Handling product recalls

 Keeping customers up to date about ongoing issues

 Handling general office tasks

 Managing demonstration materials (booking, sending, receiving and keeping track)

 Handle tasks of diverse scope and complexity

About you

 Good organizational, analytical and diagnostic skills

 Technical knowledge and troubleshooting skills

 A completed secondary vocational education (technical)

 Fluent in Dutch, French and English (both written and spoken)

 Strong computer skills; a deeper knowledge of handling software updates, wireless IP networks and Bluetooth is an absolute plus

 Able to prioritize tasks and organize assigned work independently and autonomously

 Attention to detail and ability to multi-task

Send application (in English preferably) to David Gallina, david.gallina@laerdal.com